Resident Resources
Answers, utilities, and a few things you can fix yourself.
The things residents actually ask us, in the order you're likely to need them.
Fees & policies
What it costs and how it works.
No hunting, no calling to find out. If something here isn't clear, ask us before you apply.
Screening, and no application fee on top
One $30 screening fee per applicant, run through our software. It covers a credit check, criminal background check, prior rental verification and income verification.
There's no separate application fee, and nothing is charged until you've seen the place.
Pets, where the property allows them
At properties that allow pets: a $400 pet deposit and $25 a month in pet rent. Not every home permits pets, so check the listing or ask.
If you have an ESA, you present a proper doctor's note.
Moving in
Your full deposit and first month's rent (prorated) are due by the time you move in.
At move-in you'll get a condition checklist. Fill it in and send it back within 48 hours — that document is what protects your deposit later.
Moving out
Once you're fully moved out we perform a move-out inspection, then mail your refund, if any is due, within 30 days.
Deductions are settled against the written record, starting from your move-in checklist.
Renewing your lease
We reach out at least four months before your lease ends, so you have real time to decide instead of a scramble in the last few weeks.
Set up utilities
Get these on before you move in.
Service has to be in your name from your lease start date. These are the offices you'll deal with.
BurlingtonDes Moines County
- Water
- Burlington Municipal Water Works
- Electric & gas
- Alliant Energy
- Waste & recycling
- Burlington Solid Waste
Iowa CityCoralville · Tiffin · North Liberty
- Water
- Start or stop service Pay a bill online
- Electric & gas
- MidAmerican Energy
- Waste & recycling
- Iowa City Resource Management
Cedar RapidsAlso serving
- Water
- Cedar Rapids Utilities portal
- Electric & gas
- MidAmerican Energy
- Waste & recycling
- Solid Waste & Recycling
Try this first
Five things you can often sort out in two minutes.
Not to put you off calling — if any of this doesn't work, send the request and we'll get someone out.
Toilet running non-stop
Usually a worn flapper in the tank. It's not something to patch yourself — put in a maintenance request and we'll send a tech to replace it.
Heat or air not keeping up
Check the batteries in the wall thermostat first. Then check the furnace filter — if it's dirty, change it and let the system run a couple of hours. Still off? Send a request.
Smoke detector chirping
Almost always a low battery. Replace it. If the chirping carries on, send a request and we'll inspect it and replace the unit if it's faulty.
Dishwasher not draining
Check the drain basket and filter at the bottom for food debris, clean it out, and run a cleaning cycle. If water still sits in the bottom, send a request.
Mold in the bathroom
Run the fan during and after a hot shower. No fan? Crack the window instead. Ventilation prevents almost all of it — and tell us if it keeps coming back.
Every request gets a human answer the day it lands.
Emergencies
What counts, and what to do about it.
If someone could get hurt or the building is taking damage right now, don't file a request and wait. Call.
Call immediately
- Fire, gas smell, or no heat in freezing weather
- Water coming in that you can't stop
- Sewage backing up into the unit
- No power to the whole home
- A door or window that won't lock
Send a request instead
- One appliance out
- A dripping tap or slow drain
- A single outlet or light not working
- Anything that can safely wait until tomorrow
Replace both REPLACE-ME above with the emergency number — one in the
tel: link (digits only, e.g. tel:+13193714562) and one in the
visible text (e.g. (319) 371-4562). Then delete this box and the
#aspen-res .todo rule in the style block.
Around town
Worth knowing about, once you're in.
Iowa City
- Wilson's Orchard & Farm
- Lake Macbride State Park
- Iowa Children's Museum
- Pin Seekers Golf
Good eats
Copper Boar American Pub, Pagliai's Pizza, Bluebird Diner, Hamburg Inn No. 2, Red's Ale House, One Twenty Six, Moonrakers
Burlington
- Fun City Resort
- Catfish Bend Casino
- Burlington Bees baseball
- Capitol Theater & CNC Cinemas
- Spirit Hollow & Flint Hills golf
- Valley Monster Pub, Farney's, Doris Bar
Good eats
The Som, The Drake, Pookie's, Good Restaurant & Lounge, The Busted Cup, Hungry Bear, Wake & Bake, Martini's, La Tavola
Cedar Rapids
- Paramount Theatre
- Czech Village
- Cedar Rapids Museum of Art
- Cedar Rapids Kernels baseball
- Quarter Barrel
Good eats
LP Street Food, Black Sheep Social Club, Map Room, 350 First at the DoubleTree, Irish Democrat, Crosby's
Resident portal
Rent, requests and documents in one place.
Pay rent, submit maintenance requests and pull up your lease from your phone or your laptop.